Responsible Gaming

Gambling involves risk, and there is no guaranteed way to win. Games are designed for entertainment, not as a dependable source of income. Outcomes are determined by chance or other game conditions, and previous results do not predict what will happen next. A winning session does not mean that future wins are more likely, and a losing session cannot be corrected by continuing to play.

Only gamble with money that you can afford to lose after your essential living costs and financial commitments have been met. Never use rent, mortgage payments, utility bills, food money, savings, borrowed money or funds intended for another important purpose. Avoid gambling when you are upset, tired, under the influence of alcohol or other substances, or trying to escape personal or financial problems.

Before you start, decide how much time and money you are comfortable spending. Treat that amount as an entertainment expense. Once your budget or time allowance has been reached, stop, even if you feel that a win may be close. Taking regular breaks can help you stay aware of how long you have been playing and how much you have spent.

Helpful principles

• Set a spending budget before gambling and do not increase it during a session.
• Set a time limit and take regular breaks away from the screen.
• Do not chase losses by betting more or playing for longer.
• Do not borrow money, sell possessions or use credit to gamble.
• Keep gambling separate from essential household spending.
• Remember that gambling outcomes are not affected by luck, rituals or past results.
• Avoid gambling as a response to stress, loneliness, boredom or financial pressure.
• Stop if gambling is no longer enjoyable or feels difficult to control.

Personal limits can help you make decisions before emotions or the excitement of play affect your judgement. Depending on the available account features, you may be able to set limits on deposits, spending, losses, playing time or session length. You may also be able to take a temporary break or request a longer period of account exclusion.

Choose limits that reflect your actual circumstances, not an amount you hope to win back. A limit should be low enough to remain affordable even if you receive no return. Consider your regular income, household responsibilities, debts, savings goals and other leisure expenses when deciding what is suitable for you.

Planning your limits

1. Review your available entertainment budget after essential expenses have been paid.
2. Choose a maximum amount and playing period that you can comfortably afford.
3. Set the relevant account controls before beginning to play.
4. Do not remove or raise a limit simply because you are losing or want to continue.
5. Review your gambling activity regularly and reduce your limits if your circumstances change.
6. Take a break if you notice that you are thinking about gambling more often or for longer periods.

A limit is most useful when you respect it. If you find yourself looking for ways around your limits, opening additional accounts, depositing more than planned or repeatedly asking for restrictions to be removed, stop gambling and seek support. You can contact the relevant customer support channel through the website to ask about the responsible gaming options available on your account. No contact details are provided on this page because support methods and availability may vary.

If you want to stop gambling, consider requesting account closure or self-exclusion rather than relying only on willpower. Remove saved payment methods where possible, avoid gambling-related reminders and ask a trusted person to support your decision. Restrictions may take effect according to the applicable account process and terms, so read the information shown when making a request.

Problem gambling can affect anyone. It is not defined only by the amount of money spent. Gambling may be becoming harmful when it takes priority over work, study, relationships, health, sleep or everyday responsibilities. Some people may experience warning signs gradually, while others may notice a sudden change following stress, loss or another major life event.

Possible warning signs

• Spending more money or time gambling than you intended.
• Trying to win back money after a loss, often called chasing losses.
• Feeling restless, irritable or anxious when you cannot gamble.
• Thinking about gambling frequently during work, study or personal time.
• Hiding gambling activity, deposits, losses or account statements from others.
• Borrowing money, using credit or selling belongings to continue gambling.
• Missing bills, appointments, work, study or family commitments because of gambling.
• Arguing with family or friends about how often or how much you gamble.
• Gambling to cope with sadness, stress, loneliness, anger or other difficult feelings.
• Feeling guilt or regret after gambling but returning to it soon afterwards.
• Attempting to stop or cut back without being able to maintain the change.
• Continuing to gamble even though it is affecting your finances, relationships or wellbeing.

One or more of these signs does not make you a bad or irresponsible person. It may indicate that additional support would be useful. Acting early can make it easier to regain control. Consider talking openly with someone you trust, keeping a record of your gambling and taking a break while you decide what help is appropriate.

If gambling is causing concern, you do not need to manage it alone. Support can come from a trusted family member, friend, general practitioner, psychologist, counsellor or specialist gambling service. Australian support services can provide confidential information, counselling and practical guidance for people who gamble and for those affected by another person's gambling.

You can also contact the relevant gambling support service in your state or territory or use an Australian government or community health resource to find current advice. If you are unsure where to begin, speak with a health professional and explain that gambling is affecting your wellbeing or finances. They can help you identify suitable next steps.

Steps you can take today

1. Stop gambling for the rest of the day and move away from the device or account.
2. Tell a trusted person what has been happening and ask them to check in with you.
3. Review recent gambling activity and identify the amount of time and money involved.
4. Set or reduce account limits, or request a break or self-exclusion where available.
5. Remove access to spare funds and avoid borrowing or using credit for gambling.
6. Arrange a conversation with a qualified health or gambling support professional.
7. If you feel unsafe or are in immediate danger, contact emergency services or seek urgent local assistance.

Family members and friends can also seek support. You are not responsible for controlling another person's gambling, and financial assistance should be considered carefully. Setting clear boundaries, protecting household finances and obtaining independent advice may help you respond safely and constructively.

Winbay Casino supports informed and responsible choices. Account access and use may be subject to age, identity, location and other eligibility checks under applicable requirements. Gambling is not available to people who are below the legal gambling age in their Australian state or territory. Do not allow another person to use your account, and take steps to keep your login details and payment information secure.

We may provide account information, activity records, limit tools and self-exclusion options to help players manage their gambling. The availability, operation and timing of these features may depend on the account, the service and applicable requirements. Please review the relevant information displayed on the website and the applicable terms before using an account control.

Responsible gaming information cannot remove the risks associated with gambling. It is your responsibility to make sure gambling is legal for you, affordable within your circumstances and consistent with your wellbeing. If you are concerned about your gambling, the safest option may be to stop and seek independent support.

This page provides general information and is not medical, financial or legal advice. Gambling-related harm can affect mental health, relationships and financial security, so professional advice may be appropriate. Keep this page accessible, review your habits regularly and take action early if gambling stops feeling like entertainment.